Privacy policy

At Cleopatra Gold, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

By using our website, you consent to the data practices described in this policy. We encourage you to read this document carefully to understand your rights and our obligations.

We collect information that you provide directly to us, as well as data collected automatically when you use our website.

• Personal identification information (name, email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Order history and preferences
• Communications you send to us (emails, contact form submissions)
• Device information (IP address, browser type, operating system)
• Browsing behavior on our website (pages visited, time spent, clicks)

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and inquiries
• Sending promotional emails and newsletters (with your consent)
• Improving our website, products, and customer experience
• Detecting and preventing fraud or unauthorized activities
• Complying with legal obligations and enforcing our terms
• Personalizing your shopping experience and recommendations

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill orders and provide services you requested
• Legitimate Interests: Improving our services, fraud prevention, and marketing to existing customers
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: Complying with tax, accounting, and other legal requirements

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

• Essential Cookies: Required for the website to function properly (shopping cart, authentication)
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist with order fulfillment, shipping, and payment processing
• Analytics providers who help us understand website usage
• Legal authorities when required by law or to protect our rights
• Business partners in the event of a merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All payment transactions are encrypted using SSL technology. We do not store complete credit card information on our servers.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Order and transaction data is retained for a minimum of 7 years for tax and accounting purposes.

You may request deletion of your data at any time, subject to our legal obligations.

Under GDPR and applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ('right to be forgotten')
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

The 'Last updated' date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:

Cleopatra Gold SARL

Data Protection Contact

11 December 1960 Road, Tebessa, Tebessa 12000, Algeria

Email: contact@cleopatra.dz

Phone: +213 123 45 67 89

For EU residents, you also have the right to lodge a complaint with your local data protection authority.